FAQs

1. How can I contact you?

You can contact us by sending an email to ascendonthego@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions on certain products due to customs regulations. It is recommended to check your country's import policies before placing an order.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, it takes between 10-20 business days for your order to arrive. Please note that due to the current global situation, there may be delays beyond our control.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

8. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please refer to our return policy for more information on how to initiate a return.

9. How long does it take to process a refund?

Once we receive your returned item, we will inspect it and process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

10. What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately. We will evaluate the issue and make it right by either sending a replacement or issuing a refund, depending on the circumstances.